Masters Finance Group has earned a 5.0 rating across 130 reviews almost entirely five-star, with clients praising consistent professionalism, quick turnaround, and willingness to explain each step plainly. The team secured loans for first-home buyers over 50, helped clients escape poor service elsewhere, and made refinancing and investment property finance straightforward-often succeeding where other brokers declined.
Reviewers highlight responsive follow-up, transparent fee discussions, and staff who work past standard timescales to meet settlement deadlines. Repeat clients and word-of-mouth referrals underscore trust built through delivery on promises rather than sales pressure.
Clients consistently praise the broker for patience, accessibility, and thorough explanations that remove stress from home buying or refinancing. Most report swift approvals and strong outcomes; one complaint mentioned weeks of waiting and lack of visa knowledge, though the client ultimately succeeded elsewhere in days.
Reviewers consistently praise staff for clear communication, responsiveness, and willingness to guide first-home buyers and refinancers through the entire process. One older complaint about unresponsiveness and a missed purchase opportunity stands out against overwhelmingly positive feedback spanning multiple years and staff members.
Reviewers consistently praise fast turnaround, clear communication, and low-stress guidance through home loan and refinancing decisions. The team handles documentation promptly and stays available outside standard hours to fit busy schedules. Staff work personally with clients to explore loan options, explain bank processes step-by-step, and secure competitive rates. Settlement outcomes are on-time and well-organized, with follow-up support throughout.
Last updated 2026-07-30