Help and resources for mortgage broker consumers on the Gold Coast
If you're working with a mortgage broker, or you've hit a snag with one, it helps to know which bodies actually regulate the industry and which ones offer free help. Below is a short list of genuine Australian regulators, industry associations and consumer support services relevant to mortgage broker dealings, gathered from their own official pages. It's a starting point for checking licensing, lodging a complaint, or finding free financial or legal advice.
Government & regulatory
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Australian Securities and Investments Commission (ASIC)
Australia's national corporate regulator, responsible for regulating financial services and enforcing consumer protection laws. It licenses mortgage brokers as Australian credit licensees and enforces their best interests duty.
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MoneySmart (ASIC)
An ASIC-run website and education program offering free tools, publications and guidance to help people make financial decisions, including on home loans and using a mortgage broker.
Industry & professional associations
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Mortgage & Finance Association of Australia (MFAA)
The peak national body for mortgage and finance brokers, representing more than 12,000 professional credit advisers and working to develop and promote standards across the industry.
Visit website → Suite 18.02, Level 18, 477 Pitt Street, Sydney, NSW 2000 -
Finance Brokers Association of Australia / Australasia (FBAA)
A professional body representing, educating and supporting finance and mortgage brokers, and liaising with regulators and government on broker industry issues.
Visit website → Phone: +61 7 3847 8119
Consumer protection
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Australian Financial Complaints Authority (AFCA)
An independent body that resolves complaints about financial businesses, including banks, lenders, insurers and mortgage brokers, at no cost to consumers.
Visit website → Phone: 1800 931 678 -
Office of Fair Trading (Queensland)
The Queensland state agency administering consumer protection law, working to keep markets safe and fair and to make sure traders understand their obligations to consumers, including those on the Gold Coast.
Legal help
This is general information, not legal advice. Speak to a qualified professional about your specific situation.
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Legal Aid Queensland
Provides general information and guidance on money owed to others, including help for people needing to understand their options around debt recovery and repayment disputes.
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National Association of Community Legal Centres (NACLC)
Provides details of community legal centres across Australia that offer free legal help, including for consumer credit and mortgage disputes.
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Financial Rights Legal Centre
A specialist community legal centre offering free advice and factsheets on financial complaints, including how to make a complaint against a lender, broker or lease/rental company to AFCA.
Financial assistance
This is general information, not financial advice. Confirm eligibility and terms directly with each program.
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National Debt Helpline
A free financial counselling service that can help people struggling with mortgage repayments negotiate with lenders and brokers. Phone support runs weekdays 9:30am-4:30pm, with live chat available 9am-8pm weekdays.
Visit website → Phone: 1800 007 007 -
Financial Counselling Australia (FCA)
Supports Australians facing financial difficulty and coordinates the National Debt Helpline, a national phone-based financial counselling service.
Need a provider rather than a resource? Check your options.