Michelle works through complex loan situations methodically, available by phone and email at odd hours to keep deals moving. First-home buyers mention her patience in explaining options and her ability to find solutions when their circumstances were difficult or timing tight; repeat customers came back for refinancing and felt fully supported from start to finish.
Her strength lies in treating clients as individuals, understanding long-term financial goals, and removing confusion from a process most people find stressful. Reviewers repeatedly describe feeling like her only client and having genuine confidence in her knowledge and character.
Every review praises Steve's hands-on approach: he takes care of forms, coordinates with builders and banks, and explains options clearly. Multiple clients returned for second and third deals. No complaints across all 21 reviews.
Staff respond quickly and keep clients informed at every step, handling refinancing, land purchase, and new builds with minimal fuss. Reviewers consistently cite speed, professionalism, and personalized guidance that puts their interests first, not just securing the loan itself. The team handles urgent timelines well (one client secured land within weeks after months of searching). Refinancing, construction lending, and multi-transaction arrangements across several years show depth; clients return repeatedly because the approach is methodical rather than pushy.
Over two years working with this broker consistently bring the same result: clients buy homes and refinance with lower stress and competitive rates. Nicole handles first-time buyers, investors, and refinancers alike, answering questions before they're asked and fighting lenders for better terms on behalf of clients. The team claims over 20 years in finance and serves Mandurah to Two Rocks across Perth suburbs. They're MFAA accredited and work on car loans, debt consolidation, and commercial lending too, though reviews centre on home and investment property lending.
Last updated 2026-07-30